Audio Issues

No Audio Being Captured

If recordings produce no transcript or capture no audio:

1. Check permissions — Ensure Meelio has Microphone and Screen Recording access. See macOS Permissions
2. Check your microphone — Open System Settings → Sound → Input and verify your microphone is selected and showing activity
3. Restart Meelio — Quit (Cmd+Q) and reopen the app
4. Test with another app — Verify your microphone works in another application

Echo in Recordings

If the transcript shows duplicated speech or echo:

1. Go to Settings → Recording & Transcription
2. Check that Echo Cancellation is enabled
3. If already enabled, try wearing headphones during consultations to prevent speaker audio from being picked up by the microphone

Only Capturing One Speaker

If the transcript only shows your voice (or only the patient's voice):

• Your voice missing — Check that the correct microphone is selected in System Settings → Sound → Input
• Patient's voice missing — Ensure the Screen Recording permission is granted (this captures system audio)
• In-person consultations — Make sure both speakers are within range of the microphone

Poor Transcription Quality

If the transcript has many errors:

1. Try Enhanced mode — Switch to Enhanced Transcription in Settings for higher accuracy
2. Improve audio quality — Use the Best audio quality preset in Settings
3. Reduce background noise — Record in a quieter environment
4. Use a better microphone — External microphones generally produce better results than built-in laptop microphones

Audio Quality Settings

If you need to adjust audio settings:

1. Go to Settings → Recording & Transcription
2. Adjust the Audio Quality slider:
   • Good — Adequate for most environments, lower data usage
   • Recommended — Best balance of quality and data (default)
   • Best — Maximum quality, higher data usage