macOS Permissions

If Meelio can't record audio, the most common cause is missing macOS permissions.

Check Permission Status

1. Open System Settings (Apple menu → System Settings)
2. Go to Privacy & Security
3. Check both:
   • Microphone → Meelio should be toggled ON
   • Screen Recording → Meelio should be toggled ON

Granting Permissions

If Meelio Isn't Listed

If Meelio doesn't appear in the Microphone or Screen Recording lists:

1. Close Meelio completely (Cmd+Q)
2. Reopen Meelio
3. The permission prompt should appear — click Allow

If Meelio Is Listed but Toggled Off

1. Toggle Meelio ON in the permission list
2. macOS may ask you to restart Meelio — click Quit & Reopen if prompted
3. Reopen Meelio after it closes

After Granting Permissions

macOS often requires a restart of the app (and sometimes a system restart) for permission changes to take effect. If recording still doesn't work after granting permissions:

1. Quit Meelio completely (Cmd+Q)
2. Wait a few seconds
3. Reopen Meelio
4. Try starting a consultation

If the issue persists, restart your Mac.

Screen Recording Is for Audio Only

The Screen Recording permission is used to capture system audio (your patient's voice during video calls). Meelio does not record your screen visually.

Permission Was Denied Previously

If you previously denied a permission and the system dialog doesn't appear again:

1. Open System Settings → Privacy & Security
2. Find the relevant permission (Microphone or Screen Recording)
3. Manually toggle Meelio ON
4. Restart Meelio

Still Having Issues?

• Export debug logs from Settings → Account → Export Debug Logs and share them with support
• Contact support@meelio.ai with a description of the issue