Contact Support

If you can't resolve an issue using the troubleshooting guides, the Meelio support team is here to help.

Help & Support Chat

Meelio includes a built-in support assistant to help you find answers quickly:

1. Click the Help & Support button (question mark icon) in the bottom-right corner of the app.
2. Ask a question about Meelio, or click one of the suggested topics.
3. The assistant will provide guidance based on our documentation.

Sharing Debug Logs

If you are experiencing a technical issue, sharing your debug logs with the support team is the fastest way to get a resolution:

From the Support Chat

1. Open the Help & Support chat panel.
2. Click the Paperclip icon in the top-right of the panel.
3. Click Upload and Share.
4. Your current chat conversation will be included with the logs to provide context for the support team.

From Settings

1. Go to Settings → Account.
2. Click Export Debug Logs.
3. Save the downloaded file.
4. Attach it to your support email.

Email Support

Reach us at [email protected].

When contacting support via email, please include:

• Your account email — The email you use to sign into Meelio.
• Description of the issue — What happened, what you expected, and what you see instead.
• Steps to reproduce — How can we recreate the issue?
• Platform — macOS (Intel or Apple Silicon) or Windows.
• App version — Found by clicking your avatar in the top-right corner.

What Support Can Help With

• Account and authentication issues
• Recording and transcription problems
• EHR integration setup and sync issues
• Billing and subscription questions
• Feature questions and guidance
• Bug reports

Response Time

The AI assistant is available 24/7. Email support typically responds within one business day.