Common Errors

"Failed to Load Session"

When: Opening a past consultation in the Chat workspace.

Cause: The consultation data couldn't be retrieved from the server.

Fix:

1. Click Try Again to retry loading
2. If it persists, check your internet connection
3. Click Return to Dashboard and try again later

"Transcription is still in progress"

When: Viewing the Chat workspace after stopping a recording.

Cause: The audio is still being transcribed on the server.

Fix: Wait for the transcription to complete. This usually takes a few minutes for Enhanced (Batch) mode. The page will update automatically.

"No transcript captured — recording discarded"

When: After stopping a recording.

Cause: The recording was canceled or no audio was captured.

Fix:

• Ensure your microphone is working and has the required permissions
• Check that Meelio has both Microphone and Screen Recording permissions
• Try starting a new consultation

"Something went wrong during transcription"

When: After stopping a recording.

Cause: The transcription service encountered an error.

Fix:

1. Check your internet connection
2. Try recording a new consultation
3. If the issue persists, contact support

Backend Unavailable

When: Various actions fail or the app shows a connection error page.

Cause: Meelio's servers are temporarily unreachable.

Fix:

1. Check your internet connection
2. Wait a few minutes and try again
3. If the issue persists for more than 15 minutes, check the Meelio status page or contact support

"Invalid invitation or credentials"

When: Entering an invite code during onboarding.

Cause: The invite code is incorrect, expired, or doesn't match your email.

Fix:

• Double-check the invite code from your invitation email
• Ensure you're using the same email address the invitation was sent to
• Ask your organization admin to resend the invitation

"Failed to create organization"

When: Creating an organization during onboarding.

Cause: Server error or network issue.

Fix:

1. Check your internet connection
2. Ensure all required fields are filled in (organization name, country, first name, last name)
3. Try again after a moment

"This document changed" / Edit Conflicts (409 Errors)

When: Editing a document (such as a clinical note or care plan) while another session or the AI assistant updates that same document in the background.

Cause: An edit conflict occurs because the version you are editing on your screen is out of sync with the latest version saved on the server.

Fix: Meelio ensures that your unsaved draft is never lost or silently overwritten during a conflict. When a conflict occurs:

1. An amber Artifact Conflict Banner will appear at the top of the document viewer stating: "This document changed - This was changed by [the AI assistant/another session] while you were editing."
2. Reload latest: Click Reload latest to fetch and review the newest server version. (If the reload fails due to network issues, click Try reload again).
3. View your unsaved version / View latest version: Click this button to seamlessly toggle between the newly saved server version and your unsaved draft. This allows you to easily review what changed, copy any of your unsaved edits, and manually re-apply them to the latest version before saving.

Detailed Server Error Messages

Whenever an action (such as saving a note, updating a setting, or connecting an integration) fails, Meelio now surfaces the precise server-side error message instead of showing generic status text (e.g., "HTTP 500 Error" or "An error occurred"). This helps you immediately identify the specific cause of the failure and correct any input errors yourself. If you need to contact support, please take a screenshot or write down this specific error message to help our team resolve your issue faster.